Online order - FAQs

  • After your order is placed, we will send you a confirmation email with your order summary.

  • Since all our products are custom-made and sold on a pre-order basis, the delivery time can vary. Generally, you can expect your order to be delivered within 6-8 weeks. Patience is key - by giving creators the time they need to create something truly unique, you're supporting a more sustainable, creative-led future in retail.

  • We understand the anticipation of receiving your order and we strive to deliver your products as quickly as possible. However, due to the custom nature of our products, sometimes delays can occur. If your order is delayed beyond the estimated delivery time, please contact us at community@offscriptmtl.com. We'll do our best to provide you with an update and get your product to you as soon as possible.

  • We want you to be completely satisfied with your purchase. If you're not, you can return the item within 30 days of receiving it, given it's in the same condition you received it: unworn or unused, with tags, and in its original packaging. To start a return, please contact us at community@offscriptmtl.com.

  • Yes, if your order hasn't been sent to production yet, you can change or cancel it. Please contact us as soon as possible at community@offscriptmtl.com.

  • Off/Script is backed by some of the world's leading investors. We raised a $7 million funding round with participation from White Star Capital, Accel, BlockTower, and other prominent investors.

  • Yes, we offer worldwide shipping. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations. Also, please be aware that customs fees, duties, or taxes may be applicable, for which you will be responsible.

  • Our customer support team is here to help. If you have any questions or concerns about your order, you can reach us at community@offscriptmtl.com. We aim to respond to all inquiries within 1-2 business days.

Product Creation - FAQs

  • We're open to a wide range of products. However, we generally focus on apparel, sneakers, lightweight furniture, accessories, and sports items. The specific type of product will depend on your interests, audience, and what we believe will perform best in the market.

  • Depends on the project. If the creator is based in a geographic area of the world and requests that the item is built there this is something we will do our best to accommodate. So far we have manufactured projects in the USA, Canada, Europe, and Asia.

  • This depends on the data received during the swiping. If for example an item receives 300 pre-orders we may make 400 units. If an order gets 1,000 pre-orders we may make 1,200 units. This is to minimize the aspect of unused units but still providing some extra units for people to buy if they missed the pre-order window.

  • Creators retain all IP rights on their art / creative contributions and grant Off/Script a revocable license to incorporate these elements into its products for commercialization purposes.
    Off/Script owns all IP rights related to the Collab products themselves.

  • It is higher than the average due to the fact that we aim to go against fast fashion and pick high quality materials to make the items.

  • Yes, we have sold units of all the items that are available on sale at this point in time.

  • Off/Script works by allowing creators to upload or create pictures of their ideas to the app. From there, people vote on their favorite concepts. Once a concept has received more than 100 likes, it is moved to the section “In Review”. There, it will have a limited amount of time to gather interest from users and get more likes to then enter the stage of “pre-order”. This is where we have contacted our manufacturers to get a cost estimate of how much it would cost to make that item in high quality materials. From here, if the item gets enough pre-orders then we start production. Throughout the process the creator is involved to make sure that their vision is properly realized and profits are split at the end.

  • 30% of profits from the item is shared with the creator.

  • We provide full support from the start to the end of the Collab. This covers technical product design, manufacturing, shipping, logistics, marketing, customer service, and sales support. Our goal is to make this a seamless and successful experience for you.

  • This table provides a high-level timeline of a usual collaboration with Off/Script. Note that this can greatly vary depending on the collab.